TLDR Founders 2026-07-06
Hire a near peer 👋, AI ROI 📈, fighting churn 🔄
Tired vs. Wired: Our Deep Dive on Why Software Spend Is Up Record Amounts … Yet Half of SaaS Is Still Dying (8 minute read)
Software spend is accelerating. However, valuations are collapsing for many software leaders. The software market has split in two: one group is tapping AI budgets and accelerating, and the other is running the same playbook from 18 months ago. This post breaks down where the line between these two groups falls and what moves a company from one side to the other.
The Executive AI Leverage Report (10 minute read)
53% of finance-room executives name proving ROI as the main blocker to further AI spend, 62% expect measurable return within six months, and 17% already fund AI partly from money that would have gone to headcount. Founders in the same network price 50% on usage and 18% on outcomes against 25% on seats, but they still sell through CIOs and business units while the CEO signs and finance carries the proof burden, which is where deals stall. If your product needs eighteen months to show value, you're selling to a buyer who wants evidence in six.
If Nothing Else – Segment Churn. You'll See Patterns and Learnings You Wouldn't Otherwise (4 minute read)
Segmenting churn into categories allows founders to separate different churn problems and solve them individually. Keeping big customers happy is different to keeping small businesses from seeking a cheaper tool. Instead of excluding trials and POCs, segment them out and figure out how to convert better. Also, segment NPS and CSAT per segment - double down on the happiest segments and the segments growing the fastest.
Growth Founders: Hire a Near-Peer (2 minute read)
Near-peers are people so good that the founder would be fine reporting to them if the roles were reversed. Their strengths perfectly complement the founder's strengths. Near-peers turn the founder's vision into daily operating decisions. This lets the founder focus on what only the founder can do, while the near-peer handles the rest.
How to Kill Churn: Everything I Learned in 10 Years (8 minute read)
Churn depends on your category. Not all churn is bad. However, some types can kill your business. Once you know your sticky ideal customer profile, the product job becomes to build for them ruthlessly. Free plans activate, and paywalls monetize. Negative churn is the Holy Grail.
When You Become the Product (4 minute read)
Successful creator businesses often evolve from selling content to selling access to the creator's judgment and expertise. Structure access through content, workshops, communities, and premium advisory services rather than offering unlimited founder availability. Founders who want to build a sellable company must gradually shift trust from themselves to the team, brand, and systems.
Your Churn Threshold Is a Pricing Decision (8 minute read)
Churn models ship with a default 0.5 threshold. This analysis prices that default at about $86 per customer in avoidable spend, $8.6M across a 100K-subscriber base. Missing a churner costs about 13x more than over-treating a loyal customer, so the profitable threshold sits well below 0.5 and the default is quietly setting your retention budget. Library defaults across an analytics stack are business decisions nobody consciously made.
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