Our Core Vendor Was Down for 24 Hours. Our AI Agent Replaced Them Before They Came Back Up.

When a core SaaS vendor experienced a full-day outage without communication, the author's AI agent autonomously spun up an alternative solution and recommended abandoning the vendor. The author argues that as AI agents increasingly handle B2B workflows, responsiveness, API reliability, and transparent communication will become critical factors in customer retention, as agents quickly route around broken dependencies. Open article →