How Airbnb builds Trust for Guests and Hosts using AI Agents with LangGraph

Airbnb director of machine learning Pedro Rodriguez shares practical lessons and design patterns for building high-stakes AI agents that make decisions with real-world impact. The team developed strategies such as using structured outputs with specific decision, reason, and summary fields, allowing agents to abstain when uncertain, splitting complex tasks into smaller sub-agents, and incorporating plain rules layers and state persistence for long-running workflows. Open article →