ThunderPhone finds ElevenLabs Scribe v3 upgrade not helpful

ThunderPhone tested ElevenLabs' new Scribe v3 transcription model against its predecessor on 451 real customer call turns and found that the new model performed better on post-call recordings but offered no clear edge during live calls. Instead of upgrading the model, the authors found that sending the agent's last line of text as context improved live transcription accuracy by 7.1 percentage points. Open article →