Microsoft 365 Exchange Online outage disrupts Outlook worldwide

The author argues that Microsoft demonstrates how not to introduce AI in a business following a massive worldwide outage of Exchange Online and Outlook. While Microsoft has aggressively pushed employees to use AI and linked usage to performance reviews, it has simultaneously offered early retirement and laid off thousands of employees. The author contends that forcing widespread AI adoption without ensuring technical oversight and retaining system-knowledgeable staff creates significant operational risks. Open article →