Humans are still doing the work behind some AI agents

AI agents developed by companies like Meta and OpenAI still struggle to reliably execute complex real-world tasks such as phone calls and scheduling, prompting startups like Dazzle AI, Duckbill, and Wajo AI to route these actions through human contract workers. Founders explain that human intervention helps avoid wasted tokens and costly mistakes when foundation models lack common sense or encounter digital roadblocks like CAPTCHAs. While some companies view this human-in-the-loop model as a temporary transitionary period, others emphasize that collaborative AI with human workers is essential to getting jobs done effectively. Open article →