TLDR IT 2026-05-15

SAP's 2026 API policy prohibits external AI agents from accessing data directly, forcing reliance on its Joule assistant. Conversely, Salesforce and ServiceNow adopt open, headless architectures, allowing direct API access. This strategy risks vendor lock-in, as only 3% of SAP customers currently use Joule in production environments.

AI coding tools are changing engineering roles from writing code to reviewing, debugging, and managing AI-generated output. A report found that 81% of engineering leaders say much of the time saved by AI is now spent reviewing its work, creating “invisible work” that traditional productivity metrics miss.

Cisco is cutting nearly 4,000 roles, around 5% of its workforce, despite reporting better-than-expected quarterly results. The company says the move will help shift spending toward AI and cybersecurity, continuing the broader pattern of profitable tech companies restructuring around AI investment.

As software transitions to headless agentic models, traditional UI-based moats like muscle memory are eroding. Defensibility now shifts toward operational logic, compliance-critical data, and closed-loop execution. Success in the agentic era requires platforms that provide robust trust architectures, proprietary data generation, and deep integration into real-world business workflows.

There is no correlation between workforce reductions and ROI from AI or automation projects. Cutting headcount may create short-term savings, but it does not prove that AI initiatives are producing durable business value.

When an employee resets their MFA, attackers have a window. Proof's May 26 webinar shows how to replace vulnerable knowledge-based authentication with real-time cryptographic identity proofing, stopping social engineering at the help desk without adding friction for legitimate users.

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Notion launched a developer platform that lets teams connect external agents, sync data from databases, deploy custom code, and build multistep workflows inside Notion. The move positions Notion less like a note-taking app and more like a programmable workspace for enterprise AI agents.

Microsoft integrated xAI's Grok 4.3 into its Foundry platform to enhance enterprise AI capabilities. The model supports autonomous agentic workflows, long-context reasoning, and multi-step automation tasks. Businesses will be equipped with production-ready tools for complex reasoning, strengthening Microsoft's ecosystem for scalable, automated enterprise AI systems.

Threat actor Sandworm is expanding operations from IT network infiltration to targeting operational technology environments. This increases the risk of physical disruption to global critical infrastructure, marking a significant escalation in the group's cyber warfare capabilities and potential for real-world impact.

Nearly every enterprise is investing in AI, but only 5% say their data is ready to support it. The gap shows why scaling AI is becoming less about model access and more about clean, governed, interoperable data.

Ramp data suggests Anthropic's business customer share rose sharply over the past year, helped by traction with technical users and enterprise-focused execution.

Anthropic is moving Claude agents toward metered pricing, reflecting a broader shift where enterprises need to think about automation workloads as ongoing usage-based costs rather than flat software subscriptions.