Position Overview
The role of the Customer Success Manager is to enable zenloop’s customers to get the highest possible value out of using our product.
Our Customer Success Managers are responsible for onboarding and developing existing clients in close collaboration with sales, solution engineering and the product team. They become trusted advisors to our clients on their journey to being a customer centric organization.
Company information
zenloop is a part of saas.group. zenloop’s platform enables enterprises to turn customers into loyal fans. The platform collects and analyzes customer feedback to trigger tailored measures for an enhanced customer experience.
About the role
We are looking for a Customer Success Manager who can manage a portfolio of approx. 50 clients, mainly from the DACH region. You will help them to implement and use the zenloop platform in the best possible way to increase customer loyalty and retention.
We’re looking for team members with a high level of ownership, professionalism and positivity. You’ll create your own schedule. As long as your tasks and goals are being met, we have complete faith that you are doing your best. Your day-to-day duties will vary from:
- Conducting meetings and business reviews with your clients
- Acting as a sparring partner for your sales and product colleagues
- Finding technical solutions for customer requirements together with our solution engineering team
Your Responsibilities
- Helping customers define best in class customer experience management processes to implement in zenloop, by conducting requirement analysis and facilitating customer understanding of our product
- Consulting and sharing of best practices for the implementation and further roll out of our platform
- Onboard, support and guide customers in configuring and using zenloop
- Conception and execution of Business Reviews of your customers, while being a trusted advisor in terms of customer experience management
- Collaboration with key stakeholders at zenloop to create an added value for our customers by supporting the sales team during sales pitches or by sharing insights with the product teams to drive product adoption and development
What you bring to the table:
- Native or excellent German and English speaking/writing knowledge
- 2+ years of experience in a client facing role, ideally in CSM
- Interest and understanding of corporate technology stacks
- High level of ownership and proactivity
- The ambition to go the extra mile for delivering the best possible solution to your clients
What Do We Offer?
Ultimate flexibility: We’re 100% remote. You can work from wherever you like, whenever you like. European timezone is preferred.
Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of independence to solve problems in your own way — with plenty of help from the team when you need it.
Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
Small & friendly team: We help each other out, have fun, and joke around. We love our culture, and it’s important to us to love what we do.
Unlimited paid time off: We want you to recharge your batteries when needed.
Supportive Leadership: We appreciate colleagues who are smarter in their respective fields than the leaders, helping us to make the right decisions together.